At Earth & Ember Spices, we carefully pack every order to make sure your spices reach you safely and in good condition. We work with reliable delivery partners to deliver your orders to the address provided at checkout.
Shipping Charges
Our shipping charges are simple and transparent:
- Orders below ₹1,000: A flat shipping charge of ₹70 applies.
- Orders of ₹3,999 and above: Free shipping.
- For orders between ₹1,000 and ₹3,998, the applicable shipping charge will be displayed at checkout.
Order Processing
Once your order is successfully placed and payment is confirmed, we will begin processing and packing your order.
Orders are generally processed within a reasonable timeframe. Processing may take longer during weekends, public holidays, promotional periods, or periods of high order volume.
Delivery Time
Delivery time may vary depending on your location and the availability of our delivery partners.
Unexpected circumstances such as weather conditions, public holidays, transportation delays, or other logistical issues may occasionally affect delivery times.
Once your order is dispatched, tracking details may be shared with you where available.
Delivery Address
Please make sure that your name, phone number, complete address, city, state, and PIN code are entered correctly while placing your order.
Earth & Ember Spices cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will do our best to assist you if the order has not yet been dispatched.
Delayed Deliveries
While we aim to deliver your order within the expected timeframe, delivery delays can occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Courier or transportation delays
- Public holidays
- Incorrect or incomplete address details
- Remote delivery locations
- Unforeseen logistical or operational issues
If your order is delayed, please contact us with your order details and we will be happy to assist you.
Damaged Package
We take care when packing every order. If your package arrives visibly damaged, please contact us as soon as possible and share photographs of the package and products. We will review the issue and assist you accordingly.
Contact Us
If you have any questions regarding shipping or your order, please contact Earth & Ember Spices through the contact information available on our website.
Thank you for choosing Earth & Ember Spices. We appreciate your support and look forward to bringing quality spices to your kitchen
