At Earth & Ember Spices, we take care to pack and dispatch every order properly so that our products reach you in good condition.
As our products are food and spice products, we do not accept returns or provide refunds for products once an order has been successfully placed and processed.
No Returns
All purchases made through Earth & Ember Spices are considered final.
We do not accept returns for products due to:
- Change of mind
- Incorrect product selection
- Ordering the wrong quantity
- Personal preference
- Taste or flavour preferences
- Not liking the product after opening
- Incorrect address or delivery information provided by the customer
Please review your order carefully before completing your purchase.
No Refunds
Payments made for successfully placed orders are non-refundable.
Once an order has been processed or dispatched, we cannot cancel the order or issue a refund.
Damaged or Incorrect Products
Although we take care while packing your order, if you receive a product that is damaged, incorrect, or appears to have an issue, please contact us as soon as possible after delivery.
To help us review the issue, you may be asked to provide:
- Your order number
- Photographs of the package
- Photographs of the product
- A brief description of the issue
After reviewing the information provided, Earth & Ember Spices will determine the appropriate resolution on a case-by-case basis.
Any resolution offered in such circumstances will be at the discretion of Earth & Ember Spices and will be subject to verification of the reported issue.
Incorrect or Incomplete Delivery Details
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, unavailable recipient, or other information provided by the customer, the order will not automatically qualify for a refund.
Order Cancellation
Once an order has been successfully placed and processing has started, cancellation may not be possible.
If you need to request a cancellation, please contact us as soon as possible. Cancellation requests will be considered only if the order has not yet been processed or dispatched.
Contact Us
If you have received a damaged or incorrect product, or if you have any questions regarding this policy, please contact Earth & Ember Spices using the contact details available on our website.
Please keep your order number and relevant product details ready when contacting us.
Thank you for choosing Earth & Ember Spices.
